Hy 300 Privacy Policy

Hy 300 is one of Bangladesh's most trusted online gaming and Sports Betting platforms. This Privacy Policy explains in detail how we collect, process, and protect the information you provide when using our website at https://hy300.app.

This Privacy Policy applies to all hy 300 services, mobile apps, websites, and associated platforms. It takes effect from the moment you register, log in, or use any of our services.

Hy 300 consistently upholds international data protection standards and treats user privacy as our highest priority. Your trust is our most valuable asset — and we never compromise on data security.

Hy 300 collects two types of information from you — data you provide directly, and data collected automatically while you use the platform.

Directly Collected Information:

• Introductory Information: Full name, date of birth, National ID number, or passport number
• Contact Information: Email address, mobile number, and current residential address
• Financial Information: Payment method details such as bKash, Nagad, or Rocket account numbers, or bank account information
• KYC Documents: Photos or scanned documents provided for identity and address verification
• Account Information: Username, password (encrypted), security questions

Automatically Collected Information:

• Device Information: IP address, device type, operating system, browser type
• Usage Data: Time spent active on the platform, pages visited, and click patterns
• Transaction Information: Deposits, withdrawals, betting history, winnings
• Cookies & Tracking: Session cookies, preference cookies

Hy 300 uses the information collected from you for the specific purposes outlined below. We never use your data for anything beyond those stated purposes.

• Account Management: To complete registration, login, password reset, and account verification processes
• Identity Verification: To verify your age and identity during the KYC process and to prevent fraud
• Financial Transactions: To process deposits and withdrawals, maintain payment history, and comply with Anti-Money Laundering (AML) regulations
• Customer Support: To promptly resolve your complaints, questions, or issues
• Relevant Communications: To send account notifications, security alerts, and promotional offers
• Platform Improvement: To analyze user experience and improve the quality of our services
• Legal Compliance: To generate reports for licensing authorities and legal requirements
• Responsible Gaming: To identify potentially problematic gaming behavior and provide appropriate support

Hy 300 maintains full transparency in every aspect of how your data is used. If you believe your information has been misused, please contact us directly.

Hy 300 takes your privacy seriously. We never sell your personal information or share it with third parties without your consent. However, there are limited circumstances where data may be shared:

• Payment Processor: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners.
• KYC Verification Services: Documents may be shared with approved third parties for identity verification. These partners are also bound by the same privacy standards.
• Legal Authorities: We are legally required to provide information when ordered by a court, government directive, or valid request from a regulatory authority.
• Fraud Prevention: Limited data may be shared with industry partners to detect suspicious activity such as duplicate accounts or money laundering.
• Business Transfer: In the event of an ownership change or merger, users will be notified in advance and their rights will be preserved.

Hy 300 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that retain information about your visit.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and verify security. Without these, the platform will not function properly.
• Functional Cookies: To remember your language preferences, time zone, and other settings.
• Analytics Cookies: To understand which parts of the platform are most used and to improve our services.
• Security Cookies: To detect suspicious activity and prevent multiple account registrations.

You can disable cookies from your browser settings. However, disabling certain essential cookies may affect your ability to use some features of the platform.

Hy 300 employs industry-leading technical and organizational measures to keep your data secure. Our security framework is outlined below:

• 256-bit SSL/TLS Encryption: All communication between your browser and our servers is encrypted. No third party can access or read this data.
• Encrypted Password Storage: Your password is never stored in plain text — it is kept only as a bcrypt hash.
• Two-Factor Authentication (2FA): For added security, you can enable 2FA on your account.
• Firewall & DDoS Protection: Our servers are protected by advanced firewalls and cyber attack prevention systems.
• Regular Security Audits: Third-party security experts regularly audit our systems.
• Restricted Access: Only authorized and trained staff may access user data.
• Data Center Security: Our servers are hosted in world-class data centers with 24/7 physical security.

However, no digital system is 100% impenetrable. If you suspect any issue with your account, contact us immediately at support@hy300.app.

As a registered user of hy 300, you have the following rights over your own data. To exercise these rights, contact us at support@hy300.app.

• Right to Access: You may request a full summary of the information we hold about you. We will provide complete details within 30 days.
• Right to Rectification: If any of your information is incorrect, you can request a correction. Many details can also be updated directly from your account settings.
• Right to Erasure: Upon account closure, we accept requests to delete all data not required to be retained under legal obligations.
• Right to Restrict Processing: You may object to the use of your data for specific purposes.
• Marketing Opt-Out: To stop promotional emails or SMS, use the unsubscribe link in any email or adjust your preferences in Account Settings.
• Data Portability: You may request your data be provided in a machine-readable format.

Hy 300 does not retain your data beyond the period necessary. Retention periods by data type are listed below:

• Account Information: For the duration of your active account and for 5 years after closure (as required by law).
• Financial Transaction Records: Minimum 7 years — as required by financial regulatory authorities.
• KYC Documents: Up to 5 years after account closure.
• Communication History: Customer service records are retained for up to 3 years.
• Cookie & Analytics Data: Most cookies are deleted at the end of a session; long-term cookies last a maximum of 1 year.

Once the designated retention period expires, data is automatically deleted or anonymized so that no individual can be identified.

Hy 300 is a responsible gaming platform. Our services are strictly for individuals aged 18 and above.

• We do not knowingly collect or process personal data from anyone under the age of 18.
• Age verification is mandatory at registration — providing false information to register is a punishable offence.
• If we become aware that a minor has registered an account, it will be closed immediately and all associated data will be deleted.
• If a parent or guardian believes their child is using our platform, please contact support@hy300.app immediately.

Hy 300 may update this Privacy Policy from time to time — to reflect legal changes, introduce new services, or strengthen user protection.

• For significant changes, we will notify you via email or platform notification.
• The date of each update will be noted at the top of this page.
• Continued use of the platform after an update constitutes your acceptance of the revised policy.
• To request a copy of a previous version, contact us at support@hy300.app.

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated Privacy Team. We're always here to help.

• Email: support@hy300.app
• Live Chat: Click the chat button at the bottom right corner of the platform
• Response Time: You will typically receive a response within 24 hours

We take every concern seriously and do our best to resolve it as quickly as possible.